Motorola Edge missing charger

[Erikpaul]

I just received my new Motorola Edge and there's no plug in the box! Charging cable is included but no plug!! Has anyone else had this problem?

[pgn · Accepted solution]

All part of O2's Environmental policy, @Erikpaul :

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Your O2 shop info should have made that clear if you ordered on-line. 

Numbers here if you need to talk to o2: Guide: Coronavirus Community Help and Support

[pp763]

Wow. Pretty shocking in my opinion. Selling handsets that are capable of high speed charging and not including the plug is not on.

[pp763]

Can anyone confirm that its the 6GB RAM version that o2 are supplying

[jonsie]

Disgraceful in my opinion. It's O2 policy yet some phones do include the charger so there is no consistency. A policy that needs reviewing!

[pgn]

It's not as if O2 do this to gain any competitive edge either, as the same phone, with a charger, is available for less from other outlets... Probably even still on O2's network, too!

[Erikpaul]

Yes it is

[Erikpaul]

Sorry, that last post in response to pp763's enquiry regarding RAM sizw

[pp763]

4 or 6?

[Ott11]

Hi, can I piggyback on this thread without creating one?

I ordered and received a Huawei Y5 like new and I also did not receive the charger. I know that this is standard policy but the page did advertise the availabilty of the charger:

https://www.o2.co.uk/shop/huawei/y5-like-new?cm_mmc=affiliate-_-47868-_-blank-_-blank&awc=3235_16137...

Is there a way to make a complaint? I can't seem to find a way to contact the O2 customer service.