Solved: Lumia Screen Issues

Anonymous · ‎10-06-2015

My Microsoft Lumia 535 just came off battery charge, and the screen is half lit and appears to be jammed. The battery icon has a plug across it. It wont switch off, and any taping has no effect. What can I do - the instruction leaflet makes no mention of problem solving.

MI5 · ‎10-06-2015

Hold vol down and power together for about 20 secs until it vibrates and reboots.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-06-2015

Hold vol down and power together for about 20 secs until it vibrates and reboots.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎10-06-2015

It may need a hard reset: http://www.hardreset.info/devices/microsoft/microsoft-lumia-535/

This will remove anything saved on the phone and not backed up.

If this fails to help you will have to send it in for repair.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎10-06-2015

Held power and volume down as directed and ITS ALIVE AGAIN!! Thank you.....

MI5 · ‎10-06-2015

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎10-06-2015

Magic, glad you're back working.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Toby · ‎11-06-2015

Great to see you got some advice @Anonymous (well done guys @perksie and @MI5)

FYI, I've made a new thread for your post and its replies

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