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Esim

Chloealicia
Level 1: Joiner
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on ‎03-12-2020 20:42

on ‎03-12-2020 20:42

Ive recently got a samsung watch 4G but cant seem to get the esim QR code to work, samsung sayqqing its o2 falut where as O2 saying they activated esim, anyone had this problem and know what to do please
Many thanks
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Bambino
Level 86: Prestigious
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on ‎03-12-2020 20:47

on ‎03-12-2020 20:47

@Chloealicia You probably need to speak to O2 customer service again. Below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other available numbers are here: Guide: Coronavirus Community Help and Support 

Best time to try to get through is 8 am

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎03-12-2020 20:48

on ‎03-12-2020 20:48

@Chloealicia 

O2 only support Galaxy Watch3 and Galaxy Watch Active2 for eSim use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎03-12-2020 21:07

on ‎03-12-2020 21:07

@Chloealicia,

Its an unsupported device, and surprised Samsung didn't know that.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎03-12-2020 21:08

on ‎03-12-2020 21:08

But not a surprise that O2 didn't......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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