Solved: Bought Samsung Galaxy Buds

Ozymandias · ‎06-12-2021

So I bought a pair of Samsung Galaxy Buds2, received an out of stock alert, then received an email basically saying they'd despatched my order.

What was delivered today? An envelope with nothing but a leaflet inside.

What can I do here?

MI5 · ‎06-12-2021

@Ozymandias

Lots of these reported today so obviously some kind of mess up at O2's end.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-12-2021

Is that not to claim them from Samsung @Ozymandias ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎06-12-2021

@Ozymandias

This is the 2nd time I have heard of this, Is this a leaflet to claim from Samsung?

I would also speak to the sales team at o2, as something is very amiss

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Ozymandias · ‎06-12-2021

It is. Just a leaflet telling me to claim cashback for a product they never delivered.

madasaf1sh · ‎06-12-2021

Sounds like the £50 cashback offer that is all over the Samsung Accessory pages

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Ozymandias · ‎06-12-2021

Yes, it was the leaflet to claim the cashback. Literally the only thing in the envelope!

MI5 · ‎06-12-2021

@Ozymandias

Lots of these reported today so obviously some kind of mess up at O2's end.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Bought Samsung Galaxy Buds

Esim

Proof of purchase

smart watch connection to O2 wifi

My order

Cursor 'jumping' around on laptop screen whilst I ...