Solved: 0845 numbers

Anonymous · ‎14-12-2016

I have just tried to call an 0845 number, it is FREE . . the automated message says is is FREE, yet i am directed to the Pay & Go Top UP Service !! . . despite being on a £15 big bundle, not big enough it seems for the 02 Fat Cats who want to squeeze yet more from its customers !!! ABSOULETLY PATHETIC !!!!!!!

MI5 · ‎14-12-2016

Numbers beginning 084 and 087 are general service numbers for contacting organisations.
They are not free from mobiles but are from some landlines.
The only free numbers from mobiles are 0800 and 0808

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-12-2016

Numbers beginning 084 and 087 are general service numbers for contacting organisations.
They are not free from mobiles but are from some landlines.
The only free numbers from mobiles are 0800 and 0808

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎14-12-2016

o2 do have some free 0845 and 0870 numbers
http://www.o2.co.uk/popups/free-numbers

But like all other Mobile and Landline operators you get charged for calling all other 0845 / 0870 number. You also need to have credit to pay the access charge of x per minute and then x per minute is the service charge all explained here:

http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Anonymous · ‎06-05-2017

IT IS NOT FREE!! £27 for 58 minutes

MI5 · ‎06-05-2017

Yep, we know.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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