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Why

Pipstop78
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Can someone tell me why 02 and virgin decided to merge together? 

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Cleoriff
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@Pipstop78  The official reason was :

Virgin Media and O2 merged to create a stronger competitor in the UK's telecommunications market. The merger was intended to help the companies keep up with 5G technology and offer consumers more choice. 

VM/O2 MERGER 

 

A real pity that the reality was a loss of 4000 jobs and a pretty appalling customer service

Veritas Numquam Perit

Girl in a jacket
Message 2 of 11
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Enlli
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And now they are to be outdone on the mobile front by the Vodafone / Three merger which will no doubt cause more job losses and a worse service 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
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@Pipstop78 

 

Telefonica wanted out of the UK market and Liberty Global wanted in sort of to expand the VM Service to be a true quad play offering, 


Hence where we are today, having done multiple M&A's in my job, this is not unusual what VMo2 is going through and it always gets worse for a year or 3 then it turns rounds once synergies are in place and people know they have jobs etc 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 11
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Enlli
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Still think the whole combination will be sold off to the likes of vulture capitalists

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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This is the original official press release announcing the merger :- 

 

LIBERTY GLOBAL AND TELEFONICA TO MERGE THEIR U.K. OPERATIONS CREATING THE LEADING FIXED-MOBILE PROVI...

https://news.virginmediao2.co.uk/archive/liberty-global-and-telefonica-to-merge-their-u-k-operations...

 

There is very little therein about customers but a real focus on making money ! 👍

 

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Pipstop78
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Good grief what a total mess and all those people who have lost there jobs 

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Enlli
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Yep, and next in line will be Vodafone and Three staff

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 8 of 11
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Oxonian
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Judging by the reports on the likes of Downdetector @Enlli, it looks like Vodafone have made an early start on the Three switch-off ! 😀 

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japitts
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@Oxonian wrote:

Judging by the reports on the likes of Downdetector @Enlli, it looks like Vodafone have made an early start on the Three switch-off ! 😀 


3UK have been running their 3G RAN down since the back end of 2024.

 

Separately, they've had a core network failure today so I'd guess the downdetector reports are from 2 groups of users.

1: Anyone calling a 3UK user, unable to connect and assuming it's their network.

2: Anyone with a 3UK number ported-out, their current network gets the blame for lack of incoming off-net calls.

Message 10 of 11
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