Last week my rolling plan suddenly stopped after o2 took the money out my bank account. This caused me to use money from my o2 account. I tried to get in contact with o2 on chat but nobody would get back to me. I called the number but the guy I got through to, in an oversees call centre, was asking for my bank details which I thought was strange and I might be getting scammed. I called the o2 fraud number...nobody answered!!! I got a taxi to my nearest o2 shop and the lad there sorted it all out. The money was refunded, not into my bank account, but into my o2 account! I then had a text asking how my experience was 🤯
