@SBell
The terms state:
The £10 railcard is available for six different types of railcard:
Network, 16-25, Disabled Persons, Family & Friends, Senior, and Two Together.
So for whatever reason, that age group is not included in the offer.
As customers we wouldn't know why and I doubt customer services would either.
ATOC Ltd manages Railcards on behalf of Britain's train companies, so maybe it is them you need to ask?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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