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O2 Priority Cinema code says it is used

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Sophie23
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‎12-02-2022 20:59 - edited ‎12-02-2022 21:04

‎12-02-2022 20:59 - edited ‎12-02-2022 21:04

My cinema code is no longer appearing for this week, I saved it on the tuesday and gone in to use but it says it is used. Another friend is having the same issue but she has a screenshot of the code and was able to book - is anybody else having the same issue?

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MI5
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on ‎12-02-2022 21:08

on ‎12-02-2022 21:08

@Sophie23 

Someone else had the same issue and O2 advised them to screenshot it too.

Maybe customer service can help you?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎12-02-2022 21:08

on ‎12-02-2022 21:08

@Sophie23 

Someone else had the same issue and O2 advised them to screenshot it too.

Maybe customer service can help you?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sophie23
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on ‎13-02-2022 10:59

on ‎13-02-2022 10:59

Contacted them on insta and twitter, they were quick on twitter and responded with a code I can use thanks!

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MI5
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In response to Sophie23
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on ‎13-02-2022 15:34

on ‎13-02-2022 15:34

Good news slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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