No email confirmation

[Minal]

I purchased take that tickets yesterday on o2 priority and have been charged but I have not received an email confirmation. Also when I check o2/axs there is no order there either. I have the screenshot of the confirmation number. Please advise when I will receive confirmation and see the order on my account? Thank you 

[TallTrees]

Hello and good morning @Minal  and welcome to the o2 Community forum 

We don't have access to your account so we cannot help you. 

You will need to contact O2 customer services 

Social media is one contact, phone is another

Guides here

Guide: How to find help & contact O2 

send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone