02 keeping my Deposits for items cancelled

[1953]

Ordered a Meta and deposit taken from bank of £90 , Then told it was cancelled, enquired and was told to retry a deposit will be refunded, Paid another £120 to 02 from my bank account, but again the item was refused me because I had an IPad coming from a previous order a few days before, I have phoned and was told before Xmas that this £210 Would be back in my account days ago , just contacted them and after ages was told it’s still in my account, Rubbish, If not back within a day or so , I shall be cancelling all DD a keeping both phones And IPad , And cancel my Virgin DD also .. Disgusting behaviour towards a customer or anybody, especially being a disabled pensioner who can ill afford to be treated so badly . This has caused me a lot of stress . 

[MI5]

@1953 

Check with your bank to see if the payments are pending.

If so, O2 don't have the money and it is being held by your bank.

If O2 do have it, call payment management.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I'd advise against cancelling your DD's. It doesn't pay to take on companies in this way as it's you that will suffer in the long term.

[Bambino]

@1953 I think the advice given to you above has been written incorrectly. I believe it was meant to say DO NOT cancel your Direct Debits. If you cancel your Direct Debits, VMO2 will pass your file to a debt collection agency and ruin your credit rating. You won't be able to get credit for anything, and it can take years to rectify your file. By all means call the Payment Management Team, who will hopefully be able to sort this out for you.

[MI5]

Yes, I missed the word "against", apologies.