emergency

[Phil6]

Today 02 bothc the porting of my old mobile number so I now have 2 x phone and 0 x network. My mother who is in care was rushed to hospital. She has dementia and I hold power of attorney. My consent was needed for an emergency operation but because no network I could not be reached. My sister drove 150 miles to find me. Consent was given. chances of successful operation was 80/20 when first admitted and had fallen to 50/50 by the time my consent was given. I have had to leave my mother's (possible) death bed to sort this out but there is no contact option I can find (web chat or similar) I cannot phoner as I have no functioning phone, I should be with my mother not here crying with frustration and rage can anybody who sees this please get it to someone in 02 who can help. e-mail is philip0lj**Personal info**. Numebr that was being ported is [Number removed]. 02 issued number to be replaced was [Number removed]. Network disconnected early am between 6 and 8 am, as yet not restored, to confiorm my mother is currently dying nand I have to be here solving my phone problems rather than with her. Even before this I suffered with acute depression and if my mother dies because I could not perform the tasks I was supposed to, well then I don't know, she was pretty much all I had to live for and o2 incompetance has very likely robbed me of that. Please help, anyone please I am desperate

[gmarkj]

Can you have a look please @O2Georgina or @Anonymous?

[jonsie]

@Anonymous @O2Emma  are you able to assist @Phil6 ?

[O2Emma]

I will pick it up thanks @jonsie 

[jonsie]

Good luck and thanks @O2Emma 

[O2Emma]

Hi @Phil6 I am really sorry to hear about your mother. I will private message you to look into issue please can you edit your personel phone numbers from your post.

[O2Emma]

No problem @jonsie 

[Phil6]

Thank you for those that tried to assist. It was all too late, Mum is in a coma and had o2 properly advised me I would not have missed the emergency calls. It took several hours to reslove the issue complicated by o2 droppinmg calls and even these page becoming subject to a 413 error that would not allow me back to read what advice I was offered. I am, also appalled to learn that literacy and a decent standard of English is required to even make a complaint as o2 does not appear to allow the logging of complaint via the telephone. In summary I have been with o2 a week and I have found them to offer a truly appalling standard of service and I am so pleased I have arrnaged my contract to conclude after 12 months. Things will need to improve dramatically if there is any chase of me renewing. Let me give you some context I was with Vodafone 20 years before thjat did enough to lose my business. o2 have reached the same point in a week. Absolutely stunning and moving here is arguably the worst decision I have made in my adult life.

[jonsie]

Fingers crossed for your mum @Phil6