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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I have 2 mobiles but only 1 is listed on my O2 account. Why?

Why can I not find my second device, registered under my partners name on O2?I have spent the best part of the last 4 hours trying to upgrade BOTH devices, and being told, that the Offer is online only and cannot be done via customer services. Now, I...

log in to MyO2

I'm trying to log in to MyO2 because my phone has no signal. You are trying to send me a code, but you can't because I have no signal. Can you send a code to my e-mail address?

I have been grossly overcharged.

For severaL months now O2 has claimed that I made overseas calls to Armenia - this is incorrect. The problem is that it is almost impossible to speak to anyone at O2.

O2 officier calling to ask changing password

Hi O2,I just got the call (number 020 7097 4624) from Anna who introducing O2 officer by herself.She ask me to change myO2 password to myo2pass as O2 need to update the system.Then, she will activate new sim card and ask me to replace my current usin...

Will my phone number work long term

Cancelling o2 by accident

I think I accidentally cancelled my o2 and I don’t want to

Resolved! scams

Hi I recently recieved several calls from a call centre in India claiming to be from O2 offering my a 35% discount on my plan. Who do I report this to?

Resolved! Changing payment date

Hello, I was wondering how I change my payment date? I’d like to change it to the 15th of every month

Resolved! Do I have o2 Switch up?

Do I have o2 Switch up? Looking at possible upgrade options but getting conflicting information. The upgrade page says I have o2 switch up, and yet on the same page says I'd need to pay the full remaining amount of my device plan.. So which is it?

Resolved! Cancel an extra

Ive noticed my extra had been added on both my bills so I'm pays for disney+ twice I want to cancel one

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