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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8572 Views
  • 1 replies
  • 1 kudos

Resolved! Bring in%20another%20account

I have two O2 pay monthly contracts. How do I add the second number so that I can see both accounts in the same place? Thanks

Michaelj by Level 1: Joiner
  • 1180 Views
  • 3 replies
  • 0 kudos

Resolved! Changing card details

How do I change the current billing details on My O2 to different card details?

KJ by Level 1: Joiner
  • 743 Views
  • 2 replies
  • 0 kudos

Resolved! Faulty Sam S9

Hey all. I have a issue with o2 and am looking for advise. Purhased S9 through CPW Aug 2018. Mid Oct 2019 lost signal. Nothing. Went to CPW, referred me to o2. Said purchased phone from CPW. Faulty. What do i do? Sent me packaging. 5 days to sort. Br...

DaveS by Level 1: Joiner
  • 1387 Views
  • 4 replies
  • 0 kudos

A new My O2 Homepage is here!

Hi everyone, If you’ve logged into the My O2 website in the last few days you will have noticed a big change: we have now launched a complete re-design of the homepage! This has been a huge overhaul update, based on customer insights and feedback, an...

My O2 homepage.jpg
EmilieT by Former Staff
  • 1339 Views
  • 4 replies
  • 0 kudos

Resolved! Bill address

Hi, I changed my billing address a couple of days ago but the bill address is still the old one. Can I get a pdf doc for y bill showing my new address?

Mmkwi by Level 1: Joiner
  • 685 Views
  • 2 replies
  • 0 kudos

Resolved! Block

How do I take the over 18’s block off my mobile

Lewis1 by Level 1: Joiner
  • 823 Views
  • 2 replies
  • 0 kudos

Resolved! Don't Receive Verification Codes

I tried adding a new device to my O2 wifi account, but I do not receive any text messages form O2 with the verification code when I enter my number. I tried managing my O2 Wifi Account by signing in My O2, but the "Manage My O2 Wifi Account" link jus...

Ahmet by Level 1: Joiner
  • 9112 Views
  • 9 replies
  • 1 kudos

Resolved! Text message appears to the other side with different number

Hi I bought a new phone from O2 and using my previous number. When I text the messages my original number is not displaying and O2 new phone number is displaying. How do I set this to ensure my number should be displayed. My number is xxxxxxxxxx but ...

Maung by Level 1: Joiner
  • 1954 Views
  • 2 replies
  • 0 kudos

Resolved! Oz contract

Hi just a quick question is there anychance I could change the billing date on my direct debit please its originally due on the 4th of every month but would like it a day after on the 5th of every month please.ThanksThanks

Resolved! stolen mobile

hi i try to report stolen my mobile but i cant access to my account becouse i need 6 digital code and they send me this on my mobile how i could do that i have no my mobile

Monika by Level 1: Joiner
  • 874 Views
  • 3 replies
  • 0 kudos