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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Leaving O2

Can someone please help me!!! I’m going insane!! I’m being sent round in bloody circles between the website and app and all I’m trying to do is cancel payments as my contract has finished and they’re still bloody charging me!! You click on leaving O2...

Changed tariff - need data now

I've just moved into a new build and getting broadband is proving difficult. This means I'm stuck to using mobile data and hot spotting to my laptop for work.I only have 15GB of data which is usually enough but sadly not right now. I've changed my ta...

ADDING NHS DOSCOUNT

The O2 Refresh device associated with this number isn’t currently eligible for an O2 Open discount: Samsung Galaxy S20 Ultra 5G 128GB. How do I solve this issue. It's not allowing me to add nhs discount.

My O2 access on different phones

I am the account holder for mine and my son's O2 accounts. However, only I am able to have the My O2 app.Is there a way my son can also have the My O2 app? Same question for Priority.

Changing my account name

I need to change my account name quite urgently. I've rang the 202 5 times now and each time she sends me through a maze of questions and then spits me out at the end and hanges up before i can speak to anyone. How do I change my name if on the phone...

Account details error

Hi all. Newbie here, although been with O2 a few years now.My question concerns the my O2 app, which I access on my pixel 3xl.I have my personal Gmail account registered with O2 for billing and everything else, and I get correspondence from O2 to tha...

O2 Open - still possible to sign up?

Hi there I got a new phone at the end of February and was helpfully informed about the O2 Open scheme by a member of the O2 team. However, I've struggled with technical problems since then, with O2 not recognising my email address, and then most rece...

end of airtime plan

My airtime plan comes up for renewal 18th April. I want to go with sim only. My phone is paid up.Normally 02 are in touch about this, but I have had no contact, and the 02 high street shop is closed.How do I change to sim only, and also keep my exist...

02 giving free minutes and free mobile date

Is it true that 02 are letting customers who pay monthly or have sim deals are being given free calls to mobiles and landlines and also free data as I have read martin Lewis report on moneysupermarket with the coronavirus but i haven't heard anything...

Resolved! PAC CODE

I need my PAC from you but my mobile is broken.I need to keep my old phone number and need use of new phone urgently.How can I swap over to new provider without being able to receive or send texts?

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