My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8662 Views
  • 1 replies
  • 1 kudos

My Bill

Hi, o2 bill payment was delayed. I cant come to england because it is covid now. I want to postpone the total of my bill amount.I am not in a position to pay now and I have no money. I m unemployed. Thank you.My name is [removed]My o2 Number [removed...

Emr by Level 1: Joiner
  • 499 Views
  • 2 replies
  • 0 kudos

Insurance claim

I ordered a replacement phone was not told that it was just the phone nothing else so I packed everything from my damaged phone up and give it to Dpd with out realizing I was not bent to do that I was not told not to do that I called and they told me...

Danmo1990 by Level 1: Joiner
  • 417 Views
  • 2 replies
  • 0 kudos

Delivery

Hi,I ordered a ipad 2 days ago the order went through got a confirmation email and everything and they said they were trying to deliver it to me I’ve now checked the website and it says it’s in stock but I’ve not received a delivery date will I still...

Lu by Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Tarrif limit of 50gb , why ?

This is the worse time to be on O2 contract and I honestly think I wanna just pay off the device and be done with O2. I'm on the highest tarrif available (50GB of data / unlimited text and calls) however I'm working from home and my WiFi is not great...

BRBcode91 by Level 1: Joiner
  • 379 Views
  • 2 replies
  • 0 kudos

Contract not showing on My O2

Hello - our family have 3 mobile contracts with O2 and for ease of dealing with them, they are all in my name. My son changed his phone with a new contract recently but this new contract is not showing up on My O2 so I can't keep a track on the month...

andyads74 by Level 1: Joiner
  • 1834 Views
  • 3 replies
  • 0 kudos

not receiving text messages

I did an upgrade on Sunday and not receiving text messages can send Texas call but just can't receive them

Caz2 by Level 1: Joiner
  • 5493 Views
  • 28 replies
  • 0 kudos

Problems with logining onto my 02 App.

Hello,I am posting here because I am having problems accessing my 02 app. I can login fully with no problems on my laptop. However, with exactly the same details when I am trying to login into my 02 App it is saying my details do not match. Does anyo...

02app by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

pdf bill

I can not see my previeus bills before may 2018

mat4 by Level 1: Joiner
  • 371 Views
  • 1 replies
  • 0 kudos

Change my myO2 email but O2 messages still being sent to old email address

I have recently changed ISPs and previously used my ISPs email service. After changing my ISP I went into myO2 and successfully changed my email, which is also used to login to the O2 systems. I did this a couple on over 3 months ago but all my email...

SMH1 by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Disney +

Anyone know why I can’t add this as an extra? When I try it just comes up saying oops sorry try again

Kimmo by Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos