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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Mobile number change problem

Despite o2 bringing my old number across from EE the original o2 mobile number that came with the handset still comes up on peoples phones when I’m FaceTiming, iMessaging and ringing them, why is this and how can it be fixed? I’ve had my new iPhone 1...

STAC code

how do i use a STAC code on an existing contract with o2 (ending a contract with another company)

Resolved! Can't view my bills

When I try and look at my account bill details or old/previous bills I get a new tab with the message below. If I choose report the problem I get the message "Knowledge Server Error - Please try again". There’s a ProblemThere’s been a problem getting...

Resolved! Age verification no credit card, shops are closed

Can I please get my age verified online, I am 33 and can't access all websites, I don't own a credit card and all the shops are currently closed

Premium rate calls

Hi can anyone help me find out who was called on my iPhone on this number 0901 5456581.I realise it is a premium rate number at 55p /min 02 charge but I want to know WHO was called as I was charged a total of £11 for two calls under a minute long. ( ...

My o2 app

I have been a customer since the 4th June but I still can't login to my o2. Any help would be appreciated. Thanks

Resolved! WRONG PAYMENT

I was trying to pay off my device plan, remanining 400£ and i don’t know why it is showing that it is still not settled, even though i have confirmation and authorisation number, on myO2 it’s still showing as to be paid. Any idea why?

Unlock and unblocking

I've requested unlock code via MyO2 which i've received. The Samsumg S9+ works perfctly with an O2 sim, but when I put my Virgin sim I get the following: Enter MCK. Network unlock code blocked. Too many incorrect attempts. on entering the code suppli...

O2 app all messed up

My o2 app has 2 emails linked to it and one is not mine, I try to log in and only takes me half way one page says I’m due a upgrade then when I click on it says no device registered??

Resolved! Upgrade

HiI remember an o2 agent mentioned that I am allowed to change my phone for free every year, and need to give back my current phone. I did this last year perfectly and thought I could do it again now as the time is almost there. Can someone please ad...

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