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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Paying Bill online error

Hi i was trying to pay the balance of my bill online, dont usually have any problem with this but the last few days all i see is an error at the Card Security Code section. Is this a problem with anyone else?Like this, This information is not availab...

Proof of purchase

I am trying to make an insurance claim to replace my lost phone and it requires a proof of purchase. Is there any way I can find my proof of purchase in my O2 or does your first air time bill count as proof of purchase?

Resolved! Spending Cap

Is it possible to set a spending cap through the MyO2 App? O2 are only taking urgent calls during this time and so I can't do it that way.

Adding another number to my O2 account

I currently have two accounts with O2. Is it possible to link these accounts so that I can see information from both? I only ask because I don't remember any of my login information for one of the accounts.

Resolved! Only just joined the NHS why cant i get a discount now?

Been with 02 a while but only just began working for the NHS why cant i get the discount?and i cant call because of COVID-19, which is understandable as this is not urgent.

Resolved! Verify email address email not being received

Similar to others from December 2018. See link: - https://community.o2.co.uk/t5/My-O2/Account-Login-Verification-email-problems/td-p/1184239 Setting up My O2 account everything went OK until I got to the 'verify your email' page. I have requested it ...

ERROR 500

Cannot access new account/phone number. Any help ?

Tracking

I have recently done an order I have received email with tracking details but I can’t track as no idea who the courier is , I’ve liked in my o2 but I have no recent order in there to track , I’ve tried calling o2 but they are only taking urgent calls...

My O2

I went onto the My O2 page this morning and before I signed in a random mobile number was already displayed and I could see the data details, when the bill was due etc for this number. Anyone know why this could be? Thanks

A paper bill for proof of address

Hi all on the app I’m trying to find how I can request a a paper bill for proof address , I have tried contacting o2 by phone but on hold for a long Time , anybody know if it’s possible through the app ? THANKYOU

O2

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