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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Need to check that a letter I received is legitimate

I received a phone call from a mobile number offering an upgrade and switch to O2 . They sent me a new iPhone 11 got an email to activate it but the letter it came with was from crown communication and the print was blurry now wondering if it’s a sca...

Spending Cap

Whats App allows free calls to mobiles in USA, why is the same not true when using wifi calling? I have just been hit with a £75 bill for calling my daughter for 15 mins. I want to set a spending cap, but am told I have to ring 202, which is now only...

Mms settings

Hi all. I'm having trouble sending MMS via text. I just get a pop up saying service not set up for network. How can I resolve this? Thanks

Green stripe to iPhone x

My iPhone X has developed a green stripe to the left hand side of the screen. Can I fix this?

I cannot remember my security question answer, and I have not got my O2 account no. what can I do?

I uregntly need to upgrade my phone, but unless I can get online to my account, then I can't do this. I can't remember my security question answer, and need to speak to someone or have an online conversation - can anyone help please.

suspicious phone call

Hi, I was called earlier from someone claiming to be from 02 saying that I was due an upgrade or a reduction in monthly payment. I actually am due an upgrade shortly but when I was asked to provide details of my monthly payment (which I couldn't reme...

Trouble access to my account

Hello,Even if I am already registered in 02 and I have my account details as my username and my password, I can't see my bills or when I try to log in in my 02 app, a window appears saying that "something went wrong". Someone could help me please?Man...

Changing email

Hope someone can help. My wife and I set up our two o2 mobile accounts but, for some reason we didn't understand, they initially had to be linked to two separate email addresses and then they were merged as a separate action. So now we can see both a...

Bill is for the wrong mobile number

I have purchased a new Iphone and had a temporay sim until my old mobile number was ported. However my first bill has come through in the temporary sim mobile number not my old mobile number which I am using - how do I get the billing details altered...

Mobile data

Why hasn't my internet data renewed even though I have paid my bill

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