This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
My O2
Get help and support from the community related to My O2.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 7941 Views
  • 1 replies
  • 1 kudos

Changing to sim only tariff

My contract ends in a couple of weeks. I don’t want to upgrade but just have a £12 monthly sim only tariff. Usually I would phone or online chat to arrange this but these are unavailable. Could someone advise me on how I do this online?

VKG by • Level 1: Joiner
  • 2135 Views
  • 10 replies
  • 0 kudos

My o2 app on family savings different device

Hi we have been having issues with this a lot and I need someone to walk us through how to sort it. I have 2 of my own devices on my o2 which are linked to my app, my GF got out a sim only on the family savings using her own details. How does she get...

andybeech by • Level 1: Joiner
  • 710 Views
  • 5 replies
  • 0 kudos

Sony promotion

Hi. Was just wondering if there is anyone who can help me. Bought Sony Xperia 5 and there was that promo that U could get Sony TV as a gift. Waited needed 14 days to claim it but now I can't find where to do itThanks

Aivars by • Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

edma

hello how Im can order sim card with 5G? But want be mine old number.

edma by • Level 1: Joiner
  • 462 Views
  • 2 replies
  • 0 kudos

Free unlimited minutes not working

Hello, I have been given free UK unlimited calling minutes until the end of this month. However when I try to make calls they do not go through, so I do not have access to these minutes. Would you be able to assist with this? Thanks!

JN13 by • Level 1: Joiner
  • 1095 Views
  • 6 replies
  • 0 kudos

O2 App not showing data update

My data usage is not updating on the app, and it won’t allow me to remove a Bolt On

Enid-P by • Level 1: Joiner
  • 912 Views
  • 3 replies
  • 0 kudos

Linking child’s account to parent account

My sons has an account which I pay for as he’s only 12. I want to put his account under mine so I can keep an eye on his data usage. How do I this?

Gina1 by • Level 1: Joiner
  • 996 Views
  • 4 replies
  • 0 kudos

Deposit

Is there any way I can get my phone deposit back since it’s past the 3 months of paying it during these times?

Adam8 by • Level 1: Joiner
  • 555 Views
  • 4 replies
  • 0 kudos

Resolved! How do I cancel an upgrade

I have recently upgraded and now wish to cancel but I can't find a place to do this. Dies anyone know. Thanks in advance.

AET by • Level 1: Joiner
  • 5726 Views
  • 15 replies
  • 0 kudos
Top Kudoed Authors
View All
Top