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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8671 Views
  • 1 replies
  • 1 kudos

Live chat link below working..

https://o2chat.o2.co.uk/v03/providers/O2/window/windowChat.html?t=O2-277488208f8259008dd2a0deb8e9392b&p=O2&pid=&d=1004&n=&e=&c=O2-05abab9332b498ae29105&tel=&ch=CH&iid=005&psk=button&m=3&fcl=0&r=Complaints&srbp=&iif=&l=en&auto=&ud=&u=https://www.o2.co...

Jay2020 by Level 1: Joiner
  • 3058 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat

Why won’t live chat pop up to use?

Niecyy by Level 1: Joiner
  • 2587 Views
  • 7 replies
  • 0 kudos

Resolved! Account Takeover

Hello, I believe my o2 account has been taken over, a new phone has been ordered to a random location from my account. Now my phone will not allow me to ring the customer service number and when i have tried to take off my bank details from my o2 acc...

LTurner by Level 1: Joiner
  • 914 Views
  • 2 replies
  • 0 kudos

Overseas usage outside Europe

I am going to Nepal next Spring to trek to Everest Base Camp. Will I be able to use my phone with my current package (Unlimited calls and texts, 15GB Data) or will I need to add anything?

JohnM40 by Level 1: Joiner
  • 736 Views
  • 3 replies
  • 0 kudos

Account security

My question is if you forget your my02 password you can put in a mobile number and request a code. It seems anyone can do this and get the code to type in. It then asks for an answer to 1 of 3 questions to be able to make a new password. For instance...

Amb123 by Level 1: Joiner
  • 520 Views
  • 2 replies
  • 0 kudos

Resolved! Extras

Hello ..can anyone tell me where to find expiry dates for my extras? Thanks

Shazz1960 by Level 1: Joiner
  • 1080 Views
  • 3 replies
  • 0 kudos

Resolved! Amazon prime

Hi, I upgraded my phone approximately 6 months ago and was rewarded with amazon prime for a 6 month extra. I fear this is due to expire but I cannot see anywhere via o2 or amazon prime when this is

MikeDavis by Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos

O2 open not working

I got a google pixel 4a today on 02 refresh plan. I work for the nhs therefor am eligabke for o2 open discount. I registered and followed all the steps. I got the verification email, clicked the link to verify. It then asks which device I would like ...

Hannah11 by Level 1: Joiner
  • 871 Views
  • 1 replies
  • 0 kudos

o2 live chat

using o2 live chat to sort a simble problem been on for 1hr

ITdavid by Level 1: Joiner
  • 870 Views
  • 3 replies
  • 0 kudos

Resolved! PAC code

HelloI have just recently left o2 yet was not given a notice beforehand so didn’t realise and thereby didn’t ask for a PAC code. I have yet decided my network but can I still ask for my PAC code even though I am no longer with o2.

Matic by Level 1: Joiner
  • 532 Views
  • 3 replies
  • 0 kudos