My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8664 Views
  • 1 replies
  • 1 kudos

Main app screen showing blank

Is there a problem with My 02 app or is it just me having issues? The main screen is completely blank and won't show my usage and tariff information.

Rhoti by Level 1: Joiner
  • 1371 Views
  • 3 replies
  • 0 kudos

Resolved! Data Allowance disappeared overnight

Yesterday I had 14.6 GB remaining on my Data allowance and 7 days remaining until my new bill. I updated the O2 App last night and today when I opened the App, I am shown as having no Data available. The website also shows the same information. Has a...

bullfrog by Level 1: Joiner
  • 7242 Views
  • 16 replies
  • 0 kudos

Changing tarrif from pay monthly to Pay as you go

I am having great difficulty trying to cancel my monthly payment as I have purchased a pay as you go sim. I have not kept my original number but still have two numbers in my account one of which nI need to cancel..Any help appreciated

liam44 by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! Can I obtain call logs for my number?

I need to obtain the details of a call made to British Gas last year from my mobile phone number.Can anyone please advise if this is possible and if so how can I obtain it?Thanks and regards

Stawny by Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Resolved! Charges for pictures in messages

I've been charged on my latest bill for sending 'pictures' in messages, which is apparently outside my plan. I've checked the dates and telephone numbers and I added a smiley face to one. The other didn't have any pictures on it, although I did put m...

hemupa by Level 1: Joiner
  • 1578 Views
  • 9 replies
  • 0 kudos

Data blocking

Hi thinking of joining O2 on pay monthly o was wondering if there is any way to block 4 g data in my 02 app . For example blocking on the network.Thanks Joe

kannerjoe by Level 1: Joiner
  • 3189 Views
  • 8 replies
  • 0 kudos

Resolved! Can't change contact preferences in My O2

Hi So I've just switched to O2 today, kept my number. When my new SIM arrived I signed up to My O2 with the number supplied on the SIM. However, that number is now 100% dead and deactivated as my old Three number has now transfered to my new O2 SIM. ...

Live chat link below working..

https://o2chat.o2.co.uk/v03/providers/O2/window/windowChat.html?t=O2-277488208f8259008dd2a0deb8e9392b&p=O2&pid=&d=1004&n=&e=&c=O2-05abab9332b498ae29105&tel=&ch=CH&iid=005&psk=button&m=3&fcl=0&r=Complaints&srbp=&iif=&l=en&auto=&ud=&u=https://www.o2.co...

Jay2020 by Level 1: Joiner
  • 3055 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat

Why won’t live chat pop up to use?

Niecyy by Level 1: Joiner
  • 2580 Views
  • 7 replies
  • 0 kudos