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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Extra won’t Add

Just taken out a new contract with option to add an extra. It keeps coming up with an error message when I try select an option to add.

Upgrading contract

Hi, I have received a letter saying you are changing my contract as from 21/12/20.Please can you confirm that this is the best deal for me and is it another contract for 2 years? Many thanks Elena

can not reset password

i have smashed my iphone screen and want to login into my O2 account through my laptop but i cant remeber the pasword, so i went to reset it but after entering the new password it send a code to my iphone which i can not read due to my smashed screen...

O2 recycle

My phone reached you last week with Royal Mail to be recycled,but I've not had any correspondence from you.

Spend cap

How do I remove the spend cap

Change billing date

I want to change my billing date the easiest way. How do I do it?

Resolved! Account email address

My 02 is set to my work email and I’m leaving. How do I change this to my personal one?!? Please help.. tomorrow is my last day TIA

Resolved! Possible scam

Hi, I received a text from mobile number 07880838372 stating that o2 was unable to process latest payment and to update info using a supplied link. I clicked the link and asked for email address, phone number, address, mother's maiden name, bank deta...

MMS files from o2

I am getting MMS files from o2 but don't want to open them until I know what they are. Anyone know?

transfer number

Hi, Is it possible for a mobile number to be transfered from myself to my daughter. She is now of an age to pay for her own phone bills and would like to stay with O2 but would also like to keep the same number she has been using for years which I ha...

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