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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8658 Views
  • 1 replies
  • 1 kudos

free Disney+

I am trying to activate my free 6 months of Disney+ but both the app and the website will not let me. It keeps saying Oops. Sorry, we weren't able to add your extra. Please try again

DocMarten by Level 1: Joiner
  • 708 Views
  • 3 replies
  • 1 kudos

Travel to Europe

Good morningI already have a contract with O2 in UK and will be travelling to Madeira Island over Christmas and New Year. Would it be better value for me to purchase an additional local SIM (hopefully I would be able to keep the same mobile number) f...

Angel55 by Level 1: Joiner
  • 503 Views
  • 3 replies
  • 0 kudos

Resolved! mobile 07***

I need a print out for the useage of [personal details removed] from the 7th to 14th December 2020. how can i retrive it ?

Mill3 by Level 1: Joiner
  • 557 Views
  • 3 replies
  • 0 kudos

Resolved! Renewed Disney+ offer when upgrading

Apologies if this has been posted, before - I've trawled several community messages, but no-one seems to have asked the same question yet. I took up the D+ offer from an O2 text message back in July, during my ongoing contract term, which granted me ...

Free Disney plus

It's been advertised that I get free Disney plus but all I can see is how to add it at a cost. How do i get it?

Kerry75 by Level 1: Joiner
  • 340 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of Upgrade

Hello, How can I get an official letter headed document of proof of upgrade which needs to contain the following information:-* the date of upgrade * Mobile number * make and model* and especially the IMEI Number struggerling to find the IMEI number ...

Ronaldo92 by Level 1: Joiner
  • 2321 Views
  • 10 replies
  • 0 kudos

ip address blacklist

I'm having problems sending emails from my mobile. Upon investigation it seems to be down to the IP addresses assigned being blacklisted. I looked at the last 6 IP addresses and 3 are classified as "High Risk" and 3 as "Suspicious". All are identifie...

kevin_373 by Level 1: Joiner
  • 4026 Views
  • 19 replies
  • 0 kudos

Extra won’t Add

Just taken out a new contract with option to add an extra. It keeps coming up with an error message when I try select an option to add.

SarahC1 by Level 1: Joiner
  • 628 Views
  • 1 replies
  • 0 kudos

Upgrading contract

Hi, I have received a letter saying you are changing my contract as from 21/12/20.Please can you confirm that this is the best deal for me and is it another contract for 2 years? Many thanks Elena

Elena1976 by Level 1: Joiner
  • 608 Views
  • 4 replies
  • 0 kudos

can not reset password

i have smashed my iphone screen and want to login into my O2 account through my laptop but i cant remeber the pasword, so i went to reset it but after entering the new password it send a code to my iphone which i can not read due to my smashed screen...

Clark1080 by Level 1: Joiner
  • 4260 Views
  • 2 replies
  • 0 kudos