Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...
I have recently got a new phone from somewhere and a new O2 contract. I was with O2 originally and just want my new old number in my new phone. It said that my new sim would have my old number but this hasn't happened. My old phone still has my old s...
I have been trying to top up my account for 2 or more weeks and I am not able to do. Whenever I try from the app it says "sorry we couldn't process your payment, if the problem continues try with another card or contact your bank". So I have tried wi...
Hiya I'm on a pay and go account and when I check my tariff balances in my O2 my data balance doesn't change? I use my data quite regularly and sometimes for hours (my home wifi can be quite temperemental) but my data balance has stayed at the same a...
hi i am having connection problem to get on my phone what app and internet not working. ive follwed all steps reset network settings and also turned phone off and on. i last sent messege on my phone what app at 12 midnight after that ive lost connect...
Hi I’ve just had a call from Aerial Direct who said they were partners of O2 and offered me a cheaper tariff which I agreed to over the phone. During the conversation I was asked what type of business I run , I told the person that I did not have a b...
My contract expire middle of Feb. Will it be renewed automatically on same tariff or do i need to contact you?
I am a new customer to O2, I added my 6 months of Disney+ in the shop. I activated this as soon as I got home, and now a month later Disney is asking me to resubscribe. Can anyone help me with this as I should still have 5 months left.
Jusr received the following text, I assume it is a scam?02: Payment for your latest bill could not be processed by your bank. Please update your payment information via:
Hello, I'm due an upgrade of my phone and was given an NHS discount previously. Do the prices listed on My O2 account login include the NHS discount already? Kind RegardsMatt
Can anybody advise me please:1. I am getting "wrong number" messages when calling 901. Is there another number to use from abroad?2. Can I talk to a human being and if so what number do I use from abroad?Many thanks!George.
