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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Help with extras

I have just signed up for a sim only and got Disney free for 6 months but when I followed the link via their text I ended up paying for it through Google, I have since cancelled it.How do get it for free because my O2 says the voucher has been used.I...

Cannot connect to MacBook Pro

My internet is working on other devices but will not connect to my new MacBook Pro

Resolved! Account swap after a death

Hello,My dad passed away a few weeks ago, and my account is in his name, O2 never let me do anything without him being with me for confirmation..Can I swap my account to my name rather than my dads? If so how do I do this?I have tried calling and I k...

Phone blocked

I am blocled out of my phone and have screen locked for emergency calls only.When i swipe the screen it asks me for a cod which i dont know....any help please

Resolved! Discount

My student discount isn’t working when I text 61202

Resolved! Age verification

Hello, I’m trying to verify my age but the number it’s giving me to send the verification text to isn’t in use anymore, how do I do this?

How to upgrade two devices at once?

Hello everyone,I've got one single contract with two devices and two numbers. They're both iPhone 8 Plus, but we want to upgrade for a better one, as we're already eligible.Well, I've been trying on both MyO2 website and app, but they will only allow...

Resolved! Disney plus

I have my Disney plus from o2 free until June but how do I use this as if I want to create an account on Disney or showing they will charge me is there any other way to do ?

Resolved! How to use discount code

Hi everyone, is there a way I can use a discount code given by my employer? Thank you

I want to buy a device and new contract, but O2 bringing up old address

Hi, I used to be an O2 customer, I switched to another provider last year and the service is terrible so i want to move back to O2. I have chosen a new phone and a monthly plan in the O2 section of the shop, added the PAC code so i can keep my origin...

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