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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Address not showing.

I'm attempting to buy a sim card, the problem is my house number does not show on the drop down menu, does not appear to allow manual input!

Resolved! Blank 'Repairs tracking' screen

On the return PDF emailed to me, there's a link to track repair progress, but when I click on it, it just leads to a blank page (official 'My O2' page but just whitespace below the usual headers).... On a side note: it also said one must include a 'r...

Resolved! samsung A51 software update crash

Dont know what this place is ...just received my new A51 samsung phone. Tried to install update but it keeps crashing at 26% then says error any ideas.. beginning to regret this purchase.

Resolved! handset order

HelloI had to order a new handset last night due to my current one giving up. When I ordered the handset it was listed in stock, a half-hour later I was informed it wasn't. Is it possible to change the handset order to a change the colour to one that...

Resolved! Help with extras

I have just signed up for a sim only and got Disney free for 6 months but when I followed the link via their text I ended up paying for it through Google, I have since cancelled it.How do get it for free because my O2 says the voucher has been used.I...

Cannot connect to MacBook Pro

My internet is working on other devices but will not connect to my new MacBook Pro

Resolved! Account swap after a death

Hello,My dad passed away a few weeks ago, and my account is in his name, O2 never let me do anything without him being with me for confirmation..Can I swap my account to my name rather than my dads? If so how do I do this?I have tried calling and I k...

Phone blocked

I am blocled out of my phone and have screen locked for emergency calls only.When i swipe the screen it asks me for a cod which i dont know....any help please

Resolved! Discount

My student discount isn’t working when I text 61202

Resolved! Age verification

Hello, I’m trying to verify my age but the number it’s giving me to send the verification text to isn’t in use anymore, how do I do this?

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