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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Updating my phone details

I have a new phone and want to register it in my O2 How do I

Resolved! Trying to view older bills, says 404 not found.

I need to see my previous bill online, but when I click on "view older bills" it goes to a page that says 404 not found. How do I view older bills?

Resolved! change tariff

Hi, I'm currently on a low data monthly plan and I would like to change to a pay as you go plan. I live in the Netherlands and my UK sim doesn't receive calls from Dutch numbers, so unfortunately it is necessary that I change. I would like to keep my...

My Samsung Galaxy s20 fe touchscreen problems

My touchscreen od bot working properly

Resolved! My address

I want to change my address but it won’t let me

O2 Password rejection on smartphone

I can access MyO2 usingmy laptop without any issues, but if I try on my phone (with exactly the same info) I get the 'Username and Password do not match' message! I tried over and over with no luck and I do not want to change the password. In fact if...

Resolved! airtime bill

i paid my airtime bill early and nowit says ‘balance: -£26.77’ does anyone know why it’s gone to a minus?

Resolved! My March bill

I was charged £8.32 + VAT for something I bought. Could you please tell mewhat it was.

Resolved! Scam ?

Number [details removed] keeps ringing my mobile and no one there if I do answers it,is it a scam ? and will You please block and report number. Thanks J Silcock.

Mck infreeze code

I am trying to switch providers but didn't know my phone was locked. I was putting in the PAC code instead of the PUK code so it is now locked after 3 attempts. I now need an MCK code but customer services have never heard of it and keep sending me t...

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