My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9649 Views
  • 1 replies
  • 1 kudos

Resolved! Debt recovery/ Fraud

Hi, I have been awaiting a call from your fraud team. Please advise when this will be carried out.

Resolved! "My Device" shows wrong phone

In my "My O2" online account, the "My Device" page shows the wrong phone under Device Details.The phone number is correct, but the phone shown is my last-but-one phone.If a SIM is moved from an old phone to a new one, I would expect that O2 would kno...

Resolved! Phone working off 2 numbers

Hi I am having problems my phone is working off (personal information removed) ,the number I wanted moved to this sim when bought but any iMessages etc goes to my new number, can youse fix so everything goes to (personal information removed) please

Blyth1986 by Level 1: Joiner
  • 461 Views
  • 2 replies
  • 0 kudos

Resolved! Can't activate 02 extra Amazon Music

I received a free O2 Extra for Amazom Music Unlimited. Altjough my account says I have 9 days left to activate it every time I try to do so I keep getting a message that the link has expired. I have seen many other messages from O2 users expressing t...

FionaB by Level 1: Joiner
  • 2111 Views
  • 5 replies
  • 0 kudos

Aura Voice Recognition on Pixel 4a

Anyone any idea if Aura microphone input should work on MyO2 app (Contract) on the Pixel 4a?It worked on my previous OP 6T, but chucks back this error when I hit the mic button:The phone does have VR, "OK Google" gets its attention - just not in the ...

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pgn by Level 78: King of Kings
  • 2300 Views
  • 8 replies
  • 0 kudos

Recent charges

Hi does anyone know where the recent charges option has disappeared to? I can see previous bills but not calls I have made since

July by Level 1: Joiner
  • 5197 Views
  • 14 replies
  • 0 kudos

Resolved! Bill not showing on my o2 app

Hi there, I am just about to pay my final bill as I am ending my account and leaving o2. I have a great discussion with one of your colleagues last month and reassured my abilities in paying the final bill from my app. However, now when I log on to t...

Jen_Favre by Level 1: Joiner
  • 1318 Views
  • 3 replies
  • 0 kudos