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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Top up didnt go into tarif now lost my top yp

I topped up my account by ten pounds and then changed my tarif, the tarif apparently did not take the ten pound in my account and so I have now lost the ten pounds due to data being turned on on my phone most the time and placing a couple of calls, i...

Resolved! Topped up

I’ve topped up (£15) this morning and now I’ve received an sms with “great news” that I’ve got a fresh £10 data Big Bundle with Unlimited mins, texts and 7GB of data to use before 13 Nov and they’ve taken £10 from my balance. What is this about?

Signal

Call me skeptical but ever since O2 partnered with Virgin Media my signal is woeful. Whether it's trying to make a phone call or browse the Internet on the move it's painstakingly slow to do just about anything. I've done sim swaps and all that - 5G ...

Resolved! Buying the bundle

Hi it isn't letting me buy the £10 bundle tariff

Resolved! My O2 access, cant be switched from PAYG to Pay Monthly!?

Hi all, I'm having the most bizarre tussle with O2 at the moment, and I'm sure I cant be the only person to have had this problem. I had a PAYG contract with O2 for several years, but last week decided I needed to upgrade my phone, so took out a Pay ...

Resolved! 2 Factor Authentication Question

Hello, I am a current O2 pay as you go customer and currently looking into moving into a pay monthly contract. My question is, does My O2 offer 2 factor authentication for both pay as you go and pay monthly customers when logging into My O2 account? ...

Resolved! Appalling service… 2 weeks and no delivery of goods

I have made many calls over the last week with regard to a non delivery of a new iPad. O2 assured me as did DHL it would be delivered to the shop below me yesterday but the driver didn’t read instructions and didn’t deliver. I’m fuming. O2 patently a...

Resolved! Changing My Tariff

Hi everyone, I´m trying to change my tariff from "pay as you go" to the monthly "£10 data Big Bundle" or any other Bundle, but it says that I´ll be able to start using my new tariff from 26 July 2038. Is there any way to change my tariff now instead ...

Resolved! Activate phone number

Hi due to mix up with sim cards my phone is not registered on network I was told it would be sorted within 24 hrs but it still hasn't happened the number is [Personal details removed]

Resolved! Scam text?

I have received a text from O2 advising me that the free Disney account is coming to an end I will be charged if I don’t cancel. I have no Disney account with O2 - I have it free with Amazon Prime and have cancelled this one already as I never use it...

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