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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Mis-sold a phone by O2

I was called today by O2 from their place in India. They tried to sell me a new phone. My current phone is less than a year old. I don't want a new phone and told them so. I checked my account with O2 after the phone call and there is an order for me...

Resolved! How do I speak to an advisor to view old airtime bills

I would like to see old phone calls that I have made as I need to track calls to the local council for their complaint process. My iphone only logs the last 100 calls and when I login into My O2 I can only see the current bill. Is there a way to find...

Resolved! DATA

Can someone please tell me how to find my DATA HISTORY?I have checked previous "answers" but cannot find any details

Resolved! Recycling my old phone

Hi, I'd like to recycle my old phone and claim £250 back, I'd also like to claim the free gift I was promised when I purchased my Galaxy Z Fold 3.

Resolved! Change bill date

I want to change my bill date

Resolved! Payment Date Change

I need to change my payment date as my payment date for work has changed , how do I do this?

Resolved! 10%

Not sure if im on correct "board". I was supposedly credited with my 10% on the last 3months top ups(£10 a month), but only £1 was added instead of £3, is this because part of what was used to top up was off airtime rewards? If not then I'm short by ...

Resolved! Service

hi I was late on my bills and my data, calls and whole service has been stopped just as I was going to pay it, is there anyway I can get this running again today?

Resolved! Disney plus

My current plan is meant to offer me free Disney plus for the first 6months but I’m not sure how to access this when I create my account

Resolved! Problem with account

Hi could you please tell me why I can’t track my order and it’s saying I have no item when I’ve paid for a new phone contract, thanks Leilani

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