My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9631 Views
  • 1 replies
  • 1 kudos

Resolved! Change delivery address for order

I need to change delivery address for my upgrade as there has been a delay with it and I am returning to family home. Cannot see an option to do so ..

Resolved! Payment

Hello! I am writing to you because on December 2 I paid for the subscription for the phone the next day on December 3, after you took the same amount that I paid on December 3, I would like you to return it to my account Thank you for your understand...

Gabi28 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! Veteran / Reserves & Civil Servant Discount on O2 Open

Hi there I have recently signed up for the O2 Open as advised by one of the staff at my nearby o2 Branch. After linking my Work email address it now comes up with "Invalid Action" on my dashboard of the Validation page Any help would be greatly appre...

Erima by Level 1: Joiner
  • 1494 Views
  • 5 replies
  • 0 kudos

Resolved! Depozit

hello how do i get the deposit back

Nic19 by Level 1: Joiner
  • 455 Views
  • 1 replies
  • 0 kudos

Resolved! i ordered the wrong phone

Please can you change the phone i thought i was ordering the IPhone 13 pro max in gold and instead it ordered 1phone 13 in pink. Im a man i do not want a pink phone

Marlon by Level 1: Joiner
  • 574 Views
  • 1 replies
  • 0 kudos

Resolved! My account

Hi, i have been a loyal member now for a number of years, i have 4 mobile pay monthly accounted and was planning to add another. I am due upgrades and was going for the iphone Max pro 13. Out of all the years being with you i really haven't received ...

129 by Level 1: Joiner
  • 541 Views
  • 3 replies
  • 0 kudos

Resolved! Hello. I want to close the contract.

Hello, how can I close the contract with o2 ??? Because I want to leave the UK and I want to close the contract. I have a one-year contract and it is at the end of September, but I will pay for the contract every month and in January I leave the UK. ...

Adelina20 by Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Resolved! spend cup

How I can change online Spend Cup level?

Vilnis by Level 1: Joiner
  • 1062 Views
  • 4 replies
  • 0 kudos

Resolved! "My O2" website acting up -"Are you sure you want to remove this device" (Screenshots attached)

ever since there was that hacking of the O2 online infrastructure some months ago, things have been very erratic.I have been having trouble logging into My O2 for the last couple weeks. Everytime I would do so I would receive an error message (please...

O2-O2-Error-500.png O2-Accounts-My-O2-Accounts.png