Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 customer service is appalling

Just moved from Tesco to O2 and the customer service is shocking. Trying to get my numbers changed over with a PAC code. The my O2 app link doesn't work. Trying to chat to an advisor just sends me to the same link that the O2 app does without letting...

Resolved! Getting in touch with O2

How the hell am I supposed to get in touch with O2? I’ve spent the past two days unable to have my call answered,start a chat with an agent or access the service I need through the appcan anyone tell me how I can use my pac code to save my old number...

Resolved! Payment

hi I don't get my payment till 10th of December so I can't pay until then ?? Will this be okay

Resolved! Bad Experience getting an upgrade in an O2 Store

Last week on Black Friday I went into an O2 store to see what device plans I would be offered. I was then very excited to be told that I could get the iPhone 12 for £10 a month for 36 months. Of course I jump on this deal. I then return home to find ...

Resolved! how can i speak with an adviser

mikenwosu**Personal info**

phone not working properly

hello my daughters phone has stopped working properly. It will still receive incoming and she can make out going calls, she can send and receive txt messages. But her data will not work and even if shes connected to wifi none of her app will work??!

Resolved! Cancel contract

Handing in my 1 month notice to end my contract

Resolved! I can no longer view/print previous bills

On the 'Download & print latest bill' page, there use to be a dropdown box to select previous bills to view/print.This dropdown box has disappeared for me. Have tried loading the page in 2 different browsers.Does anyone know why this might be? Or ano...

Resolved! Volt benefits

Joined o2 SimoYesterday and I'm already on virgin for 2 years so why have I not received my double data.It says I'm not eligible and don't have virgin media but Clearly I have .

Resolved! How to talk to o2!

Help! I ordered a new iPhone 12 on Black Friday as an upgrade. Worked out approx 24/month. Then heard nothing from O2 for a week not even a confirmation email (did go through uSwitch originally). New phone turned up today but the tariff says I’m on 4...

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