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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 app not working

I upgraded my phone yesterday and was told to log out of the app whilst upgrading. Since then I have been unable to log back in. I get an OOPS the page your looking for can’t be found. I have uninstalled and reinstalled app but that doesn’t work. Any...

Resolved! Minutes

I've just checked my recent bill and have been charged 26 pounds just for 1 call

Resolved! My O2 home has an error

Hi, I made an order today and just received the email so I can track my order. When I click on it, it keeps saying there’s an error and whenever I try to get help it opens the app and when I try to log in, says the page doesn’t exist anymore. I just ...

O2 won't deliver phone

I upgraded my phone contract on 26 November. O2 promised delivery by 29 November. They then delivered phone to wrong address and are now in dispute with DHL. I have spoken to O2 so many times over the phone. Every person I've spoken to has said they'...

Resolved! tariff

Dear Team, I paid upfront for my device ([personal details removed by mod]) on 15/11/21. I then started a sim only contract for 2 years, however, the female advisor arranged for me to have unlimited data just for one month which she clarified could b...

Resolved! I need to see my old bills in order to submit a cashback claim

I have just left O2 and both my numbers have been ported to my new provider, however I need to see my old bills in order to submit a cashback claim

Resolved! spend cap

Hi Can someone tell me how to start a 'live chat' on the myo2 website

Resolved! Can't start a o2 chat for a refund

I can't start an o2 chat for a refund. I'm going round in circles trying to log onto the app, and accessing the chat... Getting the error message: It can take upto 48 hours if you're new to o2. It's been about a week. Is there a number I can call on ...

Resolved! Charging iphone 12

I've just ordered a new iPhone 12 through O2 and it's arrived with lots of paperwork in a little box with no plug to charge it with. Shouldn't I have been sent one ? It's absolutely impossible to contact O2 about it

Resolved! Leave o2

Hello On November 16, I called O2 to end my contract. They told me that my number would work for about a month and then it would stop. On November 16 I resigned, on November 19 I paid a monthly subscription. It's December and they text me that I have...

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