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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Keep the same number

I wanted to keep my old phone number, I already gave my PAC code. And now I have a new phone number.

Resolved! Cap

I want to put a cap on

Resolved! Family plan

I have a family plan for 4 devices my husband wants to change his tariff for more data but cant sign in to his own o2 account and his is not showing up on my account for me to change can anyone advise? Thank you

Resolved! Cancelled contract

I cancelled a contract with O2 around August/September, is it possible to restart the contract with the same number? I still have the sim card if that helps. The number is xxxxxxxxxxx my name is Jamie , E-mail address: **Personal info** [Mod edit: Pl...

Resolved! Credit balance

Hiya I got a credit balance of £2.28 and transfer this to EE mobile phone

Resolved! Verification link expired

I’ve recently signed up to Virgin Media and got an 02 sim with the package. I’ve been trying to set the sim up and register with my02 so I can transfer my number over. I can’t register with my02 because the email that I signed up with (through virgin...

Resolved! Merging two pay as you go numbers

Hello is it possible to merge two pay as you go numbers? I have credit on both but only use one. Thanks

Resolved! Remain balance

Hi I topped up £10 last Thu n now no mire credit. How come?

Resolved! Charged Twice

I have a pay monthly contract and a pay as you go £10 sim for my son. On the Pay as you go side I have been charged 2 x £10's this month, I've tried live chat but they wont help. What can i do?

Resolved! cancel airtime plan

i have 2 airtime plans i want to cancel the one that i got with my device but keep the device and add it to my other airtime plan is this possible thankyou

O2

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