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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! I forgot to insert new sim before going to France to live. 02 site won't accept my new french addres

I acquired new 02 sim card and I forgot to insert it before changing my address to a French one and my 02 app won't accept French postcode. What do I do? Please help.

Resolved! Billing service

I have had a Hotspot for some time now but about 6 to 7 months ago, maybe longer as my memory is not great, I find that it was not working and would not charge up.Unfortunately at the time I was unwell and just placed it in the drawer with the intent...

Resolved! Location history

Is there anyway to gain access to Ur previous location history??

Resolved! adress

change adress

Resolved! Charging me twice

Is anyone being charged twice for 1 device. Can anyone get through to CC?

Resolved! immediate cancellation fee

Hello I want to pay at one time for all my future monthly charges and cancel my O2 phone number.

Resolved! Data been removed from account

Hi, my data should have been renewed today and I have gone on my o2 app and my data says currently unavailable like it’s been removed can you help

Resolved! Passcode

Hi , where shall I find my passcode ?

Resolved! Lost phone

Hello, I've lost my phone and would like a SIM and second hand phone sent to me. Is this possible and if so, how much would it cost? Best wishes,Cora

Resolved! Free Disney +

When I took out my contract with O2, I had free Disney+. I’ve registered with them but I have to download the app to start streaming. How do I know it’ll be free or if I will be charged the monthly cost £7.99 for Disney +

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