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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Bill date

I just want to change my bill date to the following day how do I do that

Resolved! Spend cap

Hh

Number is already registered for another account

I'm trying to authenticate my new account for MyO2 but it's reporting the mobile number is registered to another account (which customer services deleted). Is someone able to sort this out please. Thanks

Resolved! End of contract

Hi, I was wondering when my contract ends?

Resolved! Changing name on account

How can I change my account name from Mr Aurica to MRS Aurica?

Resolved! Changing my address

I am trying to change my address but I carnt seem to find it to change

Resolved! Sims card and account

Hi, so I switch from three to o2 Friday and to my understanding the sims card should have arrive the next day. I looked up for more information on the website and said I should allow 5 working days and it’s been 5 days. I decided to try and track the...

Resolved! Can't access my account

I can't access my O2 accountI can't make or receive callsI can't make or receive text messagesI can't access the internet when not connected to wifiIt all worked before updating last night to the new operating system.Please help.

Resolved! You don't have any products or services in this My O2 account.

I have a phone/contract with o2 which I got on 10 03 2022.Each time I log in, I just get the errorYou don't have any products or services in my o2 accountI have rung customer services about 4/5 times,all I get is wait it will be a bit longer, just wa...

Resolved! Deleting my o2 account

Hi I recently switched to o2 and service wise it's been an absolute pain. I'm trying to use the London underground WiFi but keep getting a message that the number I've registered with is not correct, or something along those lines. Somewhere on the o...

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