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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Delivery

Wanna know if its true if it comes on the date there say about the phone and the time

Resolved! Adding a 2nd Phone To My Existing Account

Hi, I already have a handset on my O2 account. I want to add a 'phone only' to my existing account, as my wife already has a sim card. Am I able to do this? If so, can someone please advise me how to do it please? Thanks and regards.

Resolved! Please help with my o2open

Can someone help me please? I used to have discount because of my job on my daughters phone. I no longer have that contract. My daughter has taken out her own separate contract in her own name paying for it herself. I have just tried to upload my pay...

Resolved! Refund

I ordered watch from this site and unfortunately I canceled my order and I was notified that I will get refund within couple of days but neither I get my payment back nor I received any message from them.I’m totally worried about the issue that I’m f...

Resolved! o2 app on a samsung s10+ phone

hi i hope some one can help, i just downloaded the o2 app on my phone , i just tryed logging in , i put my email address and password and it still will not let me in, i can log in to my account on the internet ok but its the phone can some help yours...

Resolved! Extra pay termination

I got extra pay for premium and information service received txet message..how can i stop it.? And restricted from extra pay

Resolved! No sim

Hello I’ve upgraded my phone from the 12 to 13 pro but the new phone didn’t come with a new 5G sim so I’ve put my old sim in my new phone is that still okay?