My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8648 Views
  • 1 replies
  • 1 kudos

Resolved! About my order

I spoken to someone e regarding myself getting a contract phone from yourselves but on my email it only states I'm getting a sim only which I didn't want a sim only. I wanted a phone to go with it aswell and was told I would be receiving a Samsung s2...

Resolved! Nightmare on getting log in information

My wife is trying to get details on here account. Tried resetting password and get a nonsense message of" we are unable to proceed with recovering your account.Please contact customer service to recover your account details".Click on the highlighted ...

ThatBloke by Level 1: Joiner
  • 2998 Views
  • 3 replies
  • 0 kudos

Resolved! switch to O2

I have received my SIM and on Thursday 21st April 2022, completed the form on line to switch to my current number. Since then I have heard nothing. The form said it would take 24 hours for action and I will know when I loose the signal from my curren...

Ern181 by Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Resolved! Can't set up my account

I really need to speak to someone as have been trying to set up my 02 and it says my telephone number is already in use. I used to be with 02 some years ago so assume that is the problem. If I try to use chat to get help it sends me round in a big ci...

RuthB by Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos

Resolved! Phone number change

Is it possible to change your phone number just upgraded and want a different number

Aliwalker by Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

Resolved! Abonament

Hello, I was a few days late with my bill to pay, why do I have almost £ 200 to pay ???? please withdraw it from me because I will not pay that amount ... or I will write a complaint because you cannot do this! My phone number is [mod edit: please do...

Phone call location

I have recently wrongly received a parking ticket when I know on that date and time frame given by the car park owners I was not in the location they claim stationary I was in another town. My last option is to ask my phone provider o2 to confirm my ...

Resolved! Tariff

HiI joined Virgin with the Volt package and I was told the 02 package was £25 per month but this month you are charging me £27.92. Could you please explain why?

JACKS01 by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos