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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Gave pac number to store but still on 02 temp number

Hi I gave my pac number to the 02 store but now only got the temp 02 number ..when to expect my original number that i expressed i wish to keep will take over or can i regive the pac number on the 02 account online or do i need to call cust services ...

Resolved! Updating my debit card details

Need to update my card details for my monthly subscription with O2. Where can I do this?

Resolved! Delivery Address

How do you change your delivery address?

Resolved! Wrongfully charged 35£

Hey so i just crossed over from croatia into Montenegro and before I even got the text About the data usage all my data top up balance was instantly used which was 35£ worth. I legit rushed to turn off data roaming but I dont think its fair that O2 h...

Resolved! Payment

I recently cancelled as I have never used the sim. I had a lengthy chat about it and they said I wouldn't be charged because I've never used the sim card under my cooling off period. But lo and behold I've been charged £12 for something I've never us...

Resolved! Bill enquiry

Hi there, I’ve been overcharged for my last bill how do I resolve this? thanks

Resolved! Extra payment

Hi guys, can we vote to O2 accept extra payment through the app? jesus it’s been 4 days I’m trying to settle my account. Just wanna pay everything, phone, iPad, watch. What’s the problem to make a extra payment than my monthly payments?

Resolved! Port number

I am trying to transfer my old number to my new number but apparently my ‘details provided in the form are mismatched’

Resolved! Cancel SIM card

I have left the UK and I am unable to download the O2 app or call 202 to cancel my pay as you go sim. Please advise on how I can alternatively cancel. Thanks.

fraud

I was recently a victim of Fraud, this person purchased an iPad pro, i contacted o2 immediately 13th June, but this item is still appearing on my account thanks

O2

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