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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Adding account

How do I add a account to my existing account, but I don’t have access to the phone.?

Still can't access my VAT invoices

For over 2 years, I've had problems accessing VAT invoices through My O2. If I click on any of the links to download current or previous bills, I get the error message:-"DASH_ERR04: The account number in the target address is invalid."If I log out an...

Resolved! cancellation

I've moved to another country and need to cancel my contract. I can't phone 020 - this will cost too much, how do I cancel by email?

Resolved! email address

Your Text Message 04 July 2022 at 10:14. You are using an old email address. I put in my new and email on "My O2" on 24th January 2022 and it shows correctly on "my O2". **Personal info** Yours, John B-M

Data - This information is not available at this time.

Earlier today my O2 app was showing my data allowance, but now its not. I get an error message saying: "This information is not available at this time". I had about 88g left this afternoon - there's no way I've used that much in a few hours so not su...

This information is not available at this time.

When logging onto my 02 to check my data it is showing 'This information is not available at this time.' Does anyone know how to resolve this?

Resolved! Bolt on

I’ve just changed my tarring as I keep running out of data, it doesn’t come in to effect until next month. I need more data sooner and it won’t let me do a bolt on as it keeps flashing up with the new tarring information. How do I get more data soone...