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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change my name and date of birth

I need to change my name and date of birth due to it being in my ex mother in laws name, the bill is paid and always has been paid from my account and it’s my email and everything but I want it in my name.

Resolved! My phone is brooken, how do i confirm purchease?

My phone is damaged. When I try to upgrade my phone it asks for mobile confirmation. What do I do?

Resolved! Samsung s22 ultra

Hello. Today I resieve my new phone samsung s22ultra green,but I change my mind. Can I exchange this colour with burgundy colour. The phone is unopened. Thank you

Resolved! Travel

Hi there, I'm travelling so San Francisco on the 24th of July. Can you tell me what I need to do about roaming?

Replacement sim.

Ordered replacement sim on sunday afternoon after losing phone early sunday morning.Did all that was needed, two emails 10 minutes apart saying the sim was on its way via Royal Mail. Posted 10th July.Now the 13th July, sim still not arrived. Ok, not ...

Resolved! Connect network to apple watch

Why i can't connect my o2 network to apple watch? There was writen ops something went wrong, i try again today but there was only this again

Resolved! My O2 App issues

When I log into my app it says it something went wrong and tells me to contact o2 but when I try to contact them via chat it sends me back to my app. Bit of a viscous circle. I only want to contact as my data usage seem completely wrong.

Resolved! Help

I got a phone for my daughter in my name but she pays the bill through direct debit from her accountjust received a default letter stating last bill not paid..how do I stand am I responsible for the payment. Can’t get into any account details as she ...

Resolved! I have 2 accounts??

I can't login to my o2 app so I checked the website and when I log in using the email that receives the billing emails it tells me I don't have any products registered. If I try to log in with my mobile number it shows me my plan and data etc but the...

Resolved! Phone. It working

I’m in Dublin, and I can’t make any calls, my roaming is on

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