My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9636 Views
  • 1 replies
  • 1 kudos

Resolved! Update on my delivery

Hi please can you help with a order for new charger I fully paid for £19.99 5days ago thanks Alison Murray

Alley by Level 1: Joiner
  • 518 Views
  • 3 replies
  • 0 kudos

Resolved! How to change name without being on the new system?

Please don't post this link again, I've been following it round in circles to and from the contact us page: https://www.o2.co.uk//help/account-and-billing/changing-personal-details I can't make a phone call due to specific disabilities, yet the only ...

evantrich by Level 1: Joiner
  • 724 Views
  • 3 replies
  • 0 kudos

Resolved! fraud on my o2 account

i contacted o2 today to tell them that i have been scammed. they said change my password and question which i did. they said there had been no activity on the account and to keep check on it. i later found someone had ordered a phone and other access...

SO1 by Level 1: Joiner
  • 1676 Views
  • 5 replies
  • 0 kudos

Resolved! Order, & Myo2 Acitivation

Hey, I ordered my new phone on.. Monday night. Payment was taken from my account and got the email a few hours later saying everything was full steam ahead on o2’s end! Two days later I’m still waiting for an update on delivery progress and am still ...

Resolved! Over 18

I want to get over 18 content how do I do this 

Spinning wheel by 4G sign on iPhone SE (2nd gen)

I am getting a spinning wheel by the 4G symbol at the top of my screen quite often. It appears that my phone is not receiving data from the network in this time. I’ve ported over from Virgin.

Williadj by Level 1: Joiner
  • 620 Views
  • 1 replies
  • 0 kudos

Resolved! Contract summary

I've been sent through a contract summary because i was looking to upgrade, the deal i selected to upgrade to mentions use of my tariff in Europe, USA and Australia, however on my contract summary i have been sent it states the below: - 75GB UK data ...

Bradley98 by Level 1: Joiner
  • 584 Views
  • 2 replies
  • 0 kudos

Resolved! Number not ported over

Hi, I got a new phone in Saturday and the number still hasn’t ported over, I have tried turning the phone on and off several times but the number hasn’t changed. Can anyone help? Need my number to be working, thanks.

Resolved! Phone still trying to connect to Virgin Wifi

I ported over from Virgin recently. My phone is still trying to connect to Virgin wifi when in it and about and in getting an error message pop up saying that I’ve not got the correct Virgin wifi password. How do I stop it from trying to connect to i...

Williadj by Level 1: Joiner
  • 732 Views
  • 1 replies
  • 0 kudos