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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Android app states unavailable on my device on Google play store

On the Google Play Store in UK the app doesn't show up when searched for and if I access it through Google it tells me it's incompatible with my device, I'm running Android 12 and have a Motorola Edge 20 Lite (not on O2, trying to access app for my S...

Resolved! How to Claim a pair of Google Pixel Buds Pro - part of Pixel 7 order

Hi, can someone please explain how to claim the pixel buds pro which was part of my order?I spoke to O2 CS who sent me to O2 recycle, who said they don't deal with it and gave me a website that doesn't exist (not their fault). Can someone please assi...

Resolved! O2 balance

Hi! My O2 plan expires tomorrow. But, I have 4 GB data left and I also have 5£ which was credited by O2. I would like to know if this can be taken forward or if I can use 5£ to recharge for my next top-up. Also, do we have a customer service I can sp...

Resolved! data stole my credit

I had £1.16 credit that i wanted to keepbut then I accidentally enabled data instead of wifi then it took all my credit and I didn’t even use data for more that 3 secondshow do i get my credit back??

Resolved! Data usage

I don't understand why my data has all of a sudden in the last couple of months disappeared quickly, how do i know what is using it up?

Resolved! Something weird about my account and My O2

Hello everyone, I had my sim card activated for the first time a few days ago and have been on a £15 Big Bundle. This morning I received a message from O2UK: "Thanks for choosing our £10 data Big Bundle. Your credit's been swapped for data, mins, and...

Resolved! Close

Close accont

Resolved! Poor signal

I have a rubbish signal and o2 do not give a damn , I can’t get to discuss this with anyone

Resolved! Name change

HiI want to shorten my first name on my O2 account from Christopher to Chris so it matches my Virgin account name.Because of this small difference I had had loads of problems when I applied for Volt. I can’t make the change with Virgin as you’re only...

Resolved! Network swap

I have obtained a PAC code from Vodafone and I am told to give this code to O2 in order to complete the switch from Vodafone to O2. I currently have an O2 account and number, I simply want to switch my Vodafone number to O2. I see nowhere on the O2 w...

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