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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Unable to see Device Plan on MyO2

I had a phone stolen a few weeks ago so I blocked the phone via O2 phone call which removed my device plan from the my O2 app.I have received a new device and a new sim which is all set up fine.I am still however unable to see my device plan on the a...

Resolved! SIM network unlock NCK

Just joined O2 rom EE and phone is saying SIM network unlock NCK . Any suggestions

Resolved! O2 ACCOUNT DATA WRONG

My email address to log in is incorrect. My verification phone number is also incorrect. The phone number in the home page is correct so am able to pay money in. Already contacted the help desk - still not resolved.

Trying to do free extra disney + but no recivng code of your yourselves

Resolved! Return confirmation

HiCan you confirm that you have received my return package as I sent it via recorded delivery and I haven't had confirmation from yourselves RegardsNafeesa

Resolved! Disney offer

I accepted the offer of Disney Channel at the start of my new O2 service. Without a deep dig, is there an easy way on the app or site to find out when the free offer expires and I get monthly charges?

Claim cashback

Can anyone tell me how to claim the samsung cashback? Absolutley nothing on the app or in the t & c's

Messages

Why do my messages go to archive once read

COMPLAINT - UPGRADE PHONE DELIVERY CIRCUS

How do you get this STUPID STUPID company to correct a delivery address error THEY MADE. My upgrade phone was ordered on Wednesday 1st December and, in their wisdom, they delivered it to the address I NO LONGER LIVE AT, despite being told of the chan...

Resolved! order apple watch 8

Hi,today I ordered from o2 shop Apple watch and payed upfront (deposit) 275 pounds. I have confirmaton from HSBc bank. I got a message that transaction didn't go thru and try again. What happened wirh my money and is apple watch ordered.Kind regardsP...

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