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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Spend Cap

Hi I would like set up Spend Cap £0 be cuz always my bill is hire than should be

Resolved! Receipt with imei number

Hello, I am trying to find a receipt with my imei number on it for insurance purposes. Would you be able to help?

Resolved! Not receiving calls or texts

not receiving calls or texts

Resolved! New Website - How Do I Access Previous Bills

Simple question. The only bill I seem to be able to view now that the website has been 'improved' is last month's. Is this a temporary glitch or is there some devilish way the previous bill content has been hidden. Any help appreciated. Thanks.

Resolved! Contract

Hi when does my contract end

Resolved! Spending buffer

How do I set my spending buffer to zero

Resolved! my latest bill

Hi, I was surprised when I saw my bill. Its 90 Pounds, because it was not used in that period. I am living in İstanbul, and the latest call to me was in Oct 2022 which I did not answer. I used only free wi-fi on my phone only to check if there is any...

Resolved! Mobile broadbrand

Dear All, One month before I spoke with somebody by phone with an O2 colleague. I have a broadbrand number and I wanted to delete that, cancel that but until today nothing happened. I went to an O2 store and they didnt help me just pressed own phones...

Resolved! lost phone

Hello! One of my customers, an older gentleman, lost his phone (Huawei) he have o2 sim card with number [Personal details removed] in Maidstone on Saturday , the phone’s screen is cracked. His phone has sentimental value, it used to belong to his wif...

Resolved! Extra

I missed choosing my free extra on 3 new contracts taken out in ealy December. It there any option to get teh selection period extended?

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