My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8661 Views
  • 1 replies
  • 1 kudos

Resolved! Change information

How can I change my information so I can go on sites online? I can’t get on some sites

Arron85 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! My extras

Hi, Why I pay £12 extras every month.I canceled extras, my bill is expensive. I want to pay my bill only. Julita Ehlert

Angusek25 by Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to see Device Plan on MyO2

I had a phone stolen a few weeks ago so I blocked the phone via O2 phone call which removed my device plan from the my O2 app.I have received a new device and a new sim which is all set up fine.I am still however unable to see my device plan on the a...

Emlou00 by Level 1: Joiner
  • 1902 Views
  • 3 replies
  • 0 kudos

Resolved! SIM network unlock NCK

Just joined O2 rom EE and phone is saying SIM network unlock NCK . Any suggestions

TraceyT by Level 1: Joiner
  • 1691 Views
  • 3 replies
  • 0 kudos

Resolved! O2 ACCOUNT DATA WRONG

My email address to log in is incorrect. My verification phone number is also incorrect. The phone number in the home page is correct so am able to pay money in. Already contacted the help desk - still not resolved.

AlanF by Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos

Resolved! Return confirmation

HiCan you confirm that you have received my return package as I sent it via recorded delivery and I haven't had confirmation from yourselves RegardsNafeesa

Hafsa1 by Level 1: Joiner
  • 523 Views
  • 2 replies
  • 0 kudos