My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9636 Views
  • 1 replies
  • 1 kudos

Personal account showing as a company

Hi, Can anyone please tell me why this is. On the 02 website on my account page, it shows ‘account portfolio’ then ‘company’ with my full name below that and below there it has ‘accounts’ - my name and the account number. At the top right, next to My...

Ncls by Level 1: Joiner
  • 959 Views
  • 4 replies
  • 0 kudos

Resolved! Contract

My contract has ended and I want ti see what you can offer me 

Hilda by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot log in after porting to O2

Hello, I am a Virgin Media customer who has upgraded to Volt and now have an O2 SIM and have ported my Virgin mobile across.I received the O2 SIM with a new number which would only be temporary until my Virgin number transferred.I set up an O2 accoun...

Resolved! No products showing

Hi when i login to my account it is no products please resolve it asap  

AnilDandu by Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! Change of Address

I need to change my address

DRob by Level 1: Joiner
  • 505 Views
  • 1 replies
  • 0 kudos

Resolved! My02

Hello I am struggling to sign into my02 it keeps comings up with somthing went wrong. Could you help with this? Iv tried my wife's account and its fine but for some reason my one won't show me anything like add ons or airtime bill or anything just co...

Reiss by Level 1: Joiner
  • 442 Views
  • 1 replies
  • 0 kudos

Resolved! Suspended Account

My O2 account has been suspended due to suspected fraud, and due to this I have been without all phone and internet service for 6 days now. Customer Services say the can’t help because it’s with the Fraud Team and said to email them at o2fraudteam@o2...

Scott16 by Level 1: Joiner
  • 1034 Views
  • 1 replies
  • 0 kudos

Resolved! leaving

I want to pay the balance on my contract and leave but I want to take my phone number over to another phone company how do i do that

kel88 by Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus

I have Disney+ as an extra with my o2 account, it's saying I've activated it but I don't actually have a Disney account, how do I go about setting this up and using it? And do I need to put my card details in even though its a free trial and I've tur...

Katie33 by Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! SCAMS

think it may be a scam but somebody phoned me to offer me 40% discount and Write off device payment if I PAYED £30 Fee, they had all my details and sent me an access code.

TrevH by Level 1: Joiner
  • 442 Views
  • 1 replies
  • 0 kudos