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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disused mobile number

I'm still paying a monthly tariff for a mobile number I no longer use. I think it was assigned to an old tablet that broke years ago. How do I remove this from my monthly bill.

Resolved! O2 App Not Working Properly

Hi Just Wondering Why Is My O2 App Is Not Working It’s Been Like This For Over 3 Weeks Customer Service Was Meant To Email Me Today But Have Not Tried To Ring But No Answer When In To Store But They Come Back In Half And Hour Didn’t Have Time To Call...

Resolved! Credit score

I am very unhappy because I had an overdue bill which I settled a long time ago and the o2 phone call from 2022.08.03 blocked my credit score until 2028.08.03 what I was in arrears was 130 pounds I called them and they said that after some time it wi...

Resolved! cancel

i want to cancel my phone

Can't call out

I am late paying my bill.i can't call out but I need to speak to someone

Resolved! Incorrect name on bills

Hi, hope someone can help I joined O2 in November 2022 when Virginmedia set up a VOLT linked account with their broadband one. The payment by DD and volt upgrades are working fine, despite the bill having my name misspelled. I notified O2 on 23/2/23 ...

Resolved! O2 Roaming

I would like to understand why I was charged £6 a day whilst I was in Australia. My phone was on flight mode throughout my stay, apart from two occasions when I needed to access details about my flight. The rest of the time I relied on wifi, so I do ...