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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Coverage

I have had no coverage for over three weeks. I have just received a monthly bill. Should I pay it?

Resolved! FRaud

I recieved a call from 02045258361 offering me 40% discount on my bills. I suspected it to be a scam and did not accept the offer. I then had a text message from O2 giving me a one time code which I did not ask for and did not use. Can someone still ...

Resolved! My o2 extra reward is unredeemable

I have been trying to activate my extra for 3 almost 4 weeks through the app and o2 website but it keeps saying it has expired. Please can someone help reinstate and fix this issue as an additional reason why I went for a 2nd line with O2 was the rew...

Resolved! Change phone number

I have a O2 SIM and agreed to port my old number from Lyca. I have a PAC code from the provider. I need someone to raise a request for the same.

Resolved! Scam

I topped my phone up with £10 and I didn’t get anything no calls no texts and no data

Resolved! Cancel pay as you go big bundle contract

I have bought a sim card to travel and roam in europe. I’d like to cancel the contract and do not need the number anymore, is there a way to do it without calling o2? Since I have tried calling the o2 but they just leave me on call forever and isn’t ...

Resolved! Cannot Access Account

i cannot access my account on either the O2 website or the virgin media website - I have been notified I have been put on a new sim plan I have not requested a change of plan or authorised any such change.

Resolved! Cancel my contact

Hello I would like to cancel my contract from 9th of August

Resolved! End of contract

Why am I getting charged when my contract has expired? My contract ran out and I was due an upgrade but decided to change providers and get a new phone so cancelled my direct debit, I'm not happy to pay the charges

Resolved! O2 Extras Disney +

I got given 2 lots of 3 months extras with o2 as have my phone and my wife’s phone and chose Disney plus for both. They both had to be redeemed within 28days so I did this and logged into my Disney account and it added them both. However looking at D...

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