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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My O2 app

My o2 app wont let me log in and it’s been way over 48hours. More like 2 weeks. I’m on holiday and just wanna see what’s going on with my plan after I was switched from virgin to O2 without anyone telling me as I’m on holiday and have no idea if I’m ...

Resolved! Overcharged

Hello I am being overcharged each month

Resolved! Charges

We have been charged £42 for data usage in Albania - but we have not been to Albania. We have been to Greece in the last 2 weeks and then the UK and no where else. Please can you explain and/or deduct the charges. Thanks, Sarah

Resolved! cancel direct debit payment and contract

I want to cancel my contract and end dd payments

Resolved! Contract payments

I have received a text telling me that I need to urgently pay my bill or my out of bundle usage will be stopped and removing my recurring bolt ons. I am confused about when the payments go out because one thing is telling me it was due on 7th and the...

Resolved! App glitches

Hello everyone. I recently bough a new sim, o2 pay as you go, and have a lot of glitches in the app. I constantly get "Something went wrong screen" in some sections of the app, when I restarted the phone, o2 started to bombard me with sms messages "S...

Resolved! VAT INVOICES

Please send vat invoices for June and July and send vat invoices for all of my future bills.Thank you Tony Wilson

Hacked?

I tried to get onto my O2 app earlier to see how much left I have to pay on my phone. It has logged me out of it completely and I had a setting on for face ID which didn’t work either. I thought maybe the app was down. Went to the website and can’t u...

Warranty

How do I find the ts and cs of the warranty of the phone I ordered directly from O2? It's not in the my O2 section and I can't find it in an email. I only bought it in April....

Resolved! Trying to switch to a rolling plan

Hi I have been trying to switch my daughters phone to a rolling plan but every time I click to switch it just comes up with error we can’t do this right now! I have also tried switching tariff and that comes up with the same thing. Please help!!

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